Company Policies

  • Neuman K-9 Academy reserves the right to deny, cancel, or reject a dog from our course at any point, if we feel it is not the proper fit.




A 50% deposit is required to hold or reserve a spot in any of the in-board training programs. We do not reserve or hold a spot until payment is received. The remaining balance is due when you return to pick up your dog at graduation.



Yes.
Giant Breed Dog Fee: If a dog is enrolled that is over 100 lbs there is a $200 fee per month above and beyond the cost of the tuition.
Board and Train Sales Tax Fee: A boarding tax is charged on a portion of the training fee at the rate of $15/day @ 7.125%.


Deposits are non-refundable. Once you place a deposit we will reserve a spot for your dog in the month specified. If an emergency or unforeseen event occurs and your dog will not be able to attend the reserved date, we can transfer the deposit to the next available month however we do require 30 days notice.



In the event we have to cancel a program start date, you will be notified and given the option to accept the new start date or choose from one of the next upcoming start dates. Deposits are non-refundable.



Dogs are welcome to arrive before or stay after training camp however a boarding fee per/night will apply.



If your dog has special needs we can accommodate. We charge a trip fee of to and from the destination. Any fees incurred during training above and beyond the tuition fee will be due at the time of pick-up.



The potential for injury does exist. If your dog is injured during training you will be notified immediately. If your dog needs medical attention we would take it to the vet of our choice, any vet fees incurred are the responsibility of the owner and are due at the time of pick up.



Yes. Post course completion of boot camp, puppy camp, or obedience camp, you receive two private handler sessions complimentary. These sessions do not expire and they can be scheduled during a weekday or weekend, morning or afternoon. We do require 24 hours notice for cancellation of a handler session or it will be counted as one of the complimentary sessions.



It is VERY rare that a dog is not suitable for the program however if a dog is refused or ejected from the program due to aggression toward humans or other animals; your deposit will NOT be refunded. If you are unsure whether your dog is the right fit for our program, please contact us for additional information.



At any time you can choose to remove your dog from training however the training fee and any other fees incurred will be due in full. Your dog will not be listed as a graduate of the Academy and no certificate of course completion will be issued.



We need vet records confirming your dog has received the distemper combination, rabies, and bordetella (kennel cough) shots and a passing fecal sample performed by your vet dated within 60 days of the training camp start date . If you do not have these records, they can easily be obtained by contacting your vet.



This program is unique and unmatched by anything we have seen nationwide. Give your dog the best training money can buy, and contact us today!